Privacy Policy

Last Updated: May 30, 2023

This Privacy Policy explains how Pavrel Limited ("we" or "us") collects, uses, and discloses personal information when you use our SaaS platform, Pavrel ("the Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use the Service:

• Name
• Email address
• Profile photo
• Text and images entered into your workspace

2. Use of Personal Information

We collect personal information solely for the purpose of providing the Service to you. We may use the collected information to:

• Create and manage your user account
• Enable communication and notifications related to the Service
• Personalize and improve the user experience
• Respond to user inquiries or support requests
• Understand and analyze usage patterns and preferences
• Enforce our Terms of Service

3. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Unless you request deletion of your data, it will be retained indefinitely. However, upon your request for data deletion, we will promptly remove your information from our systems.

4. Cookies and Tracking Technologies

We use essential cookies to facilitate your login session and identify whether you are using dark mode. These cookies are necessary for the proper functioning of the Service.

5. Third-Party Service Providers

We engage third-party service providers to assist in delivering the Service. These providers include:

• Stripe: We use Stripe as a payment processor to handle transactions securely.
• Sentry: We utilize Sentry for error and exception tracking, helping us identify and resolve any issues with the Service. These service providers may have access to personal information solely for the purpose of providing their services and are obligated not to disclose or use it for any other purpose.

6. Data Security Measures

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include logical access controls, encryption of sensitive data, and regular penetration testing. We aim to address any critical security vulnerabilities within 30 days of their identification.

7. User Rights

You have the right to access, update, and delete your personal information held by us. If you wish to exercise these rights, please contact us at the email address provided in Section 14 of this Privacy Policy. We will make reasonable efforts to respond to your request within 14 days.

8. Disclosure of Personal Information

We may disclose personal information to a third party for the sole purpose of maintaining and improving the Service. We do not sell or share personal information with third parties for their own marketing purposes.

9. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

10. Changes to the Privacy Policy

Any changes we make to this Privacy Policy will be posted in the changelog. We recommend periodically reviewing this Privacy Policy to stay informed about our information practices.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@pavrel.com.